Bcs Appliance Inc

Doesn't Recommend

Jodi S.

Joined 10 months ago

I made an appointment for a Friday to have our dishwasher looked at as it was leaking. The man I spoke to on the phone said he couldn't give me a time for the day they were coming- they would call me "sometime Friday" and let me know when they'd be there that day. I agreed to the appointment, but a few days later called back to see if they could at least give me a 2-3 hour window in which they would be comoing to our house, as I had some things to do that day. The woman that answered the phone was incompenent. It was very evident she was only partially listening to me as I had to spell my last name for her 4 times, and repeat the purpose of my call to her 3 times- she kept saying "what did you say?", "can you repeat that?" , "I'm sorry, say that again" .

She then put me on hold and after several minutes a very rude man got on the phone,"Yeah". I asked him if the woman I had spoken to explained to him the purpose of my call, and he replied, "No she didn't- that's why I'm on the phone talking to you!" At that point I told him I was no longer interested in that business coming out to repair our dishwasher and we ended the call.

BCS may be the only appliance repair service right in Elizabethtown, however there are MANY others close-by in Mount Joy, Marietta, Columbia, and Lancaster, that offer good customer service and fair busines practices. With the economy the way it is, BCS needs to be mindful of their customer service, and according to other reviews on this site, mindful of less-than-optimal business practices!!

Recommends

Andrea B.

Joined 1 year ago

Consistently good service. I have had BCS repair various appliances over many many years. Today they worked on my freezer and my oven. Ken was great - meticulous - fast - and provided me with the best customer experience. The bill was reasonable and I could not be more pleased with their work. I will continue to call them for any future issues with appliances and recommend them enthusiastically.